Commissioning
Setting Your Machines Up for Success
Start-Up Matters
From Commissioning to Full Operation
Meet our Support Team
We are committed beyond delivery to keep your operations running efficiently and with fewer disruptions. We offer reliable access to spare parts, experienced field service when on-site support is required, and remote assistance to help resolve many issues quickly and effectively. With a focus on practical support, our team works to ensure you have the expertise needed to maintain performance and continuity.
Top Support Links
Our Support Services
Support Desk
One place for all your machine support needs. Access technical expertise, delivery and start up preparation, documentation, and warranty assistance.
Technical Help
Our experienced technical support team is ready to assist with troubleshooting, machine performance issues, software questions, and operational guidance. Whether you need immediate assistance or expert advice, we are committed to minimizing downtime and keeping your production running smoothly.
New Machine Delivery and Commissioning Planning
Receiving a new machine can be stressful. We want to support you with the delivery and start up processes. From site preparation and utility requirements to startup coordination, we help you prepare every step of the way.
Technical Documentation
Your machine comes with print and electronic technical documentation. We have manuals, schematics specific to your machine serial number.
Warranty
Your new machine is covered by our factory limited warranty, which covers parts and labor. Our support desk can help you address any equipment defectiveness according to our warranty coverage terms.
Service Department
From installation to ongoing support, Costa Services covers every stage of your machine’s lifecycle. Our team combines technical expertise with practical field experience to ensure reliable performance, consistent operation, and long-term value. Whether it’s commissioning, maintenance, training, or parts support, every service is delivered with precision, accountability, and a clear focus on keeping your production running.
Service Scheduling
Coordinate technician visits, and plan service jobs around your production schedule to minimize downtime and maximize reliability.
Field Service Order Inquiry
Stay informed on the status of your service requests. View current field service orders, track technician assignments, receive progress updates, and access important information related to ongoing support activities.
Personnel Training Services
Empower your team with hands-on training designed for operators, maintenance personnel, and supervisors. Our on site or off site training program help improve machine proficiency, safety, reduce downtime, and ensure your personnel gets the most value from your Costa sanding machines.
Scheduled Maintenance
Our Scheduled Maintenance Program is designed to keep your Costa machines performing at their best over time. Customers can plan preventive maintenance visits on an annual, bi-annual, or quarterly basis, depending on their production requirements. Our technicians will be deployed on-site to carry out thorough inspections, adjustments, and servicing, helping to prevent unexpected downtime and extend equipment life. This structured approach ensures consistent performance while giving you the confidence of planned, proactive support.
Pay an Invoice
Need to make a payment, need assistance with an invoice, or account-related question? Our team is available to help with invoice payments, account balances, billing documentation.